Shipping and Returns

Shipping Rates

Shipping

For shipping all products to anywhere in Victoria, you will be charges a small delivery fee of $10 inc GST.

For all other states, there is a charge of $35 inc GST flat rate shipping when you purchase any products.

When you checkout, and before you confirm your order and pay, shipping costs will be clearly displayed. All orders are usually dispatched within 24 hours of payment, unless out of stock.

Delivery is only within Australia and we use various couriers for order dispatch. We strive to use the most efficient and reliable courier for your particular area rather than a one size fits all solution. Delivery times may vary depending on the shipping method selected and the delivery address. As a general guide deliveries to will take 1 to 2 days whilst it could take up to 5 days for more remote areas.

Deliveries can only be made where a signature to verify the delivery can be obtained. We understand that at times this would be difficult but it is necessary to protect the goods you have ordered, and to verify to us that you have received your products. The best addresses are where someone is home between 8am and 5pm weekdays, or a business address which is open during normal business hours. If delivery cannot be made you will be responsible for any additional delivery fees incurred.

Returns

To return a product, you must first contact us to obtain a Return Authorisation (RA) number. Returned goods cannot be accepted without an Inks and Toners RA number, which is valid for fourteen days. When posting the cartridges back to us, the RA number is to be clearly marked on the returned goods packaging (above the address), or goods will be returned upon arrival.

Cancellation of Orders

To ensure high levels of productivity and customer service, our ordering system is set up to immediately dispatch your order from our suppliers warehouse. This speedy process means there is little time to cancel an order from point of purchase. If you wish to cancel your order, call us immediately so we can attempt to interrupt the order. If too much time has passed, the products may have already been shipped. If this is the case, we can follow the procedure of a refund, however the customer must post goods returned to us and postage costs will not be covered by Inks and Toners.

Incorrectly ordered goods

If you are not sure if the cartridge you have ordered is the correct one for your printer, please contact us as sometimes certain cartridges are compatible with several different brands of machine.

As a rule we do not give credits for incorrectly ordered goods where the goods are over 30 days old from the invoice date.

All incorrectly ordered goods returns must be unopened and in "as new" condition otherwise credit will be rejected.

Items must be packaged in their original product box. We are unable to credit any returns without the original undamaged product box. Please use a different box for shipping so the original box is not marked with courier stickers, tape, tags or packing labels.

All incorrectly ordered goods returned to Inks and Toners will incur a 10% restocking fee.

It is your responsibility to pay the freight charges and insurance to Inks and Toners and to ensure you have a proof of delivery for goods returned to us. Goods that are shipped with ‘receiver to pay' will be rejected by us, leaving the courier responsible.

Faulty goods

There are many occasions where both toners and ink cartridges are found not to be faulty. Please ensure you have performed your printer recommended cleaning procedures before returning any goods to us.

As a rule we do not give credits for returns where the goods are over 90 days old from the invoice date. Exceptions are made for some products where we have specific latitude given to us by the manufacturer of the product.

There is a manufacturers' prerequisite that laser or copier cartridge returns must have a printed page from the cartridge in question returned with the cartridge. There will be no exceptions as we are unable to obtain credits without these.

Cartridges have to be over a minimum weight (normally at least 75% full) before we can accept them for return.

If the product has been refilled or tampered with in any way, the credit will be rejected.

All cartridges must be sealed and secured to ensure they do not leak or get lost in transit.

Once we have received the cartridges, we will then evaluate them and contact you to advise the result.

It is your responsibility to pay the freight charges and insurance to Inks and Toners and to ensure you have a proof of delivery for goods returned to us. Goods that are shipped with ‘receiver to pay' will be rejected by us, leaving the courier responsible.